Quality Policy

Quality Policy

General statement
PSP Group are dedicated to a quality policy that will ensure that its project management consultancy services
across the rail, power, transportation, infrastructure and utilities sectors fully meet the requirements of its
clients at all times.
Aims and objectives
The goal of the PSP Group is to achieve a high level of client satisfaction at all times. Commitment to
understanding the context and strategic direction of the business, implementation of supporting managerial and
business operational systems is essential to realising that goal. Consideration of interested parties and risk
management are essential factors for the ongoing development of the company.
PSP Group believes in the concept of client and supplier working together in pursuing this policy and in
continually striving for improvements in its quality and management of consultancy services. Ensuring that legal
obligations, client contractual requirements and commitments are fully maintained.

The quality policy is based on 3 fundamental principles:
1. Ensuring that we fully identify and conform to the needs of our clients.
2. Looking at our service provision processes, identifying the potential for errors and taking the necessary
action to eliminate them.
3. Everyone understanding how to do their job and doing it right first time.

To ensure that the policy is successfully implemented, staff will be responsible for identifying client
requirements, and ensuring that the correct procedures are followed to meet those requirements.
In order to ensure that the requirements of this policy are met, and that continual improvement is achieved and
maintained, the objectives are monitored via SMART objectives and targets framework at Management Review.
The quality policy principles and objectives will be communicated and available to staff at all times. Training will
be an integral part of the strategy to achieve the objectives.

Within this Policy we are committed to operating our Company under the disciplines and control of a Quality
Management System conforming to the International Standard IS0 9001:2015, planned and developed jointly
with our other management functions.

We are all committed to operating to this standard for business improvement and we will maintain the necessary
Quality Approvals consistent with our client requirements.

Signed: Name and Position: Date: Review Date:
Oliver Wade
DIRECTOR
10-02-2021 10-02-2022